Return and Refund Policy

Last updated: August 13, 2021

Thank you for shopping at Crystalart.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Crystalart.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Crystalart, accessible from https://crystalart.co/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Return Rights

We always provided satisfied quality to our customers but if in case you are dissatisfied with our products; you may return them to us within 14 days of delivery. All refunds will be for the value of the product only. Shipping costs are not refunded & return shipping is paid by the buyer. Many stones have naturally occurring inclusions and cracks that do not affect their individual quality. Utmost care is taken while manufacturing these products & even during packing.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

>>Return policy for International Buyers

We always provided satisfied quality to our customers but in the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, immediately lodge a complaint within 2 days with CRYSTAL ART EXPORTS on its Customer care help line.

Many stones have naturally occurring inclusions and cracks that do not affect their individual quality. Utmost care is taken while manufacturing these products & even during packing.

If the product was not received in good condition we may replace the product under terms and conditions, however in case we are unable to replace the damaged/defective product we may initiate other or offer alternate product with mutual consent.

Products damaged while being used do not qualify for or replacement.

In the event you cannot accept any product which is delivered to you in damaged condition, we will either refund or replace the product with mutual consent. If decided “refund”, all refunds will be for the value of the product only we only refund the amount after deducting shipping charges. If decided “replace the product”, we will send only same product to replace defected product, replaced product shipping charges will born from buyer side.

We are not able to import all Agate stones once it is exported, as Indian duties and taxes may reach more than product cost.

Products purchased on discount or during sale cannot be cancelled.

CRYSTAL ART EXPORTS will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.

Order cancellation request after 48 hour after placing the order will attract 20% of deduction.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.