Once placing the order, we will send you an email within 24 hours providing you the confirmation of your order along with the delivery period.
Your shipment will be sent through a reputed courier company such as DHL, Fedex or similar. You can expect to receive your order within 5 to 7 business days excluding the clearing period of customs.
Custom fees & related charges
All the expenses like Octroi, Taxes, Custom Duty, and Brokerage etc. will have to be borne by the buyer. We are not responsible for any of these charges which you may need to pay in your country, as the policies differ from country to country. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Also, We will not be responsible for the delay due to insufficient address or custom delays.
When you receive your order please make very sure that the parcel is not tampered/damaged/opened from anywhere before accepting it, if anything wrong is found with the parcel then refuse the delivery and e-mail us immediately. If we receive any complaints about the missing item(s) later on, we might not be able to assist you. This is applicable for both insured as well as uninsured shipping.
We always provided satisfied quality to our customers but if in case you are dissatisfied with our products; you may return them to us within 14 days of delivery. All refunds will be for the value of the product only. Shipping costs are not refunded & return shipping is paid by the buyer. Many stones have naturally occurring inclusions and cracks that do not affect their individual quality. Utmost care is taken while manufacturing these products & even during packing.